Complaints Procedures

If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman.  By law, the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us.  Tha Ombudsman provides an impartial, independent and free dispute resolution service.

Contact details are as follows:

Office of the Ombudsman

18 Lower Leeson Street

Dublin 2

Tel:  Lo-call 1890 22 30 30

Tel:  (01) 639 5600

Fax: (01) 639 5674

E-mail:  ombudsman@ombudsman.gov.ie

Web:  www.ombudsman.ie