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The Government has agreed that Level 5 (with some amendments) as set out in the Plan for Living with COVID-19 will continue to apply nationally until further notice. The Government has clearly stated that there is a continued need to minimise the level of mobility and congregation of people in order to reduce all opportunities for transmission of the virus.

Please note that our library buildings have reopened to the public for Browsing Services and Contact & Collect since Monday, May 10th. Please see Library Page.

Consequently, and in line with current public health guidance, the Offices of Offaly County Council are closed for walk-in services to support this reduced mobility policy.

Public access cannot be facilitated during LEVEL 5 restrictions. Therefore, Offaly County Council services will be available by telephone, email, online post and only where absolutely necessary and in exceptional circumstances by appointment. Please read latest information.

Customer Service

  • Customer Service

    We strive to deliver the best possible care to you in an effective and caring manner. We strive for excellence in our customer service model and will endeavor to deliver quality in accordance with the highest standards of effectiveness, efficiency and integrity. It is proposed to introduce new initiatives to meet future needs of our customers and to improve the quality and effectiveness of our customer service. Please note the Office of the Ombudsman change of address from 16th December 2019. Office of the Ombudsman 6 Earlsfort Terrace, Dublin 2, D02 W773. Tel: 01 639 5600 Complaints email: complaints@ombudsman.ie Website: https://www.ombudsman.ie/ See details of our:

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  • Social Media Comment Policy

    This policy outlines participation criteria for postings and published commentary on any of Offaly County Council social media sites, including but not limited to Facebook, Twitter, Instagram, YouTube and LinkedIn.

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