Customer Service

We strive to deliver the best possible care to you in an effective and caring manner.

We strive for excellence in our customer service model and will endeavor to deliver quality in accordance with the highest standards of effectiveness, efficiency and integrity.

It is proposed to introduce new initiatives to meet future needs of our customers and to improve the quality and effectiveness of our customer service.

Please note the Office of the Ombudsman change of address from 16th December 2019.

Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773 Tel: 01 639 5600 Complaints email: Website:

See details of our:

Customer Charter

 Complaints Procedure